Your account.
Your choice.
Request deletion of your Mina Care account and associated data. You do not need the app installed to contact us.
Request deletion by email
- Email us from the address associated with your account, if possible.
- Include your account email or phone number and whether you are a patient, clinic or team member.
- Tell us whether you want the whole account deleted or only specific data removed.
Or send an email directly to hello@thediabetesvoice.com with the subject “Mina Care account deletion request”.
Do not include passwords, verification codes, identity documents or medical records. We may need to verify account ownership before acting. Opening this email link does not itself submit or complete a deletion request.
Delete in the patient app
Open Profile → Delete Account and complete the password confirmation. Deletion also clears the AI history saved on the device where you delete your account. If you use other devices, contact us for help clearing locally saved copies there.
What is removed
Patient account deletion removes the app account and linked account records, including glucose readings, medication reminders and family contacts.
What may remain
Separate clinic patient, appointment and WhatsApp records are not automatically removed. Tell us if your request includes those records; we will coordinate with the clinic and explain any care or legal retention requirements. Clinic and team account requests require review to protect other users’ clinical records.
Protected backups are scheduled for deletion at 30 days old and remain recoverable for seven additional days. Processing is asynchronous. Some transaction or security records may be retained for payment disputes, fraud prevention or legal obligations; we will explain applicable exceptions.
Operated by LAAK RICHARD BRANDS LTD. See our privacy policy.